Terms and conditions of sale

Draft only — to be reviewed by counsel before any definitive publication.

1. Purpose and identity

ZIZAI (€1,000.00, SIRET 10513397900010, 4 Rue Monsieur le Prince, 75006 Paris, service.client@zizaiparis.com) publishes the ZIZAI website: a tea salon in Paris and an online shop for teas, infusions, herbalist products and accessories. These terms apply to orders placed on the site. Consumption in the salon may be subject to separate conditions displayed in store.

2. Products and prices

Prices are shown in euros including VAT. Photos and descriptions are indicative. We may refuse an order in case of an obvious pricing error, insufficient stock, or suspected fraud.

3. Orders

You may order with a customer account or, where the checkout allows it, as a guest. The order is binding once payment is confirmed. A confirmation email is sent to the address provided. An account lets you follow orders, returns and, where applicable, the loyalty programme (Tea Club), whose rules are set out in the Loyalty document.

4. Account and sign-in

An account is created with email and password, or via Google. You are responsible for the accuracy of the information you provide and for keeping your credentials confidential. You may delete your account from the customer area (My data) or by writing to service.client@zizaiparis.com. Orders already placed are kept as accounting records; the link to the account may be removed.

5. Payment

Online payment is processed by a secure provider (card, and where available Apple Pay / Google Pay). We do not store the full card number. The order is not shipped or made available until payment is received, unless otherwise stated at checkout.

6. Delivery and collection

Available methods (delivery, salon pickup), fees, thresholds and indicative timeframes are those shown in the cart and at checkout, according to the cities and options then in force. The pickup address is the salon address stated on the site.

7. Right of withdrawal

For distance sales you generally have 14 days to withdraw, under the French consumer code, subject to legal exceptions: in particular goods liable to deteriorate rapidly, or unsealed products that cannot be returned for hygiene reasons. To exercise this right or open a return: from the order in your account, or service.client@zizaiparis.com.

8. Complaints

Any complaint: service.client@zizaiparis.com.

9. Personal data

Processing of personal data (including Google sign-in) is described in the privacy policy.

10. Governing law

French law. Amicable settlement will be sought first. A consumer may bring proceedings before the courts of their place of residence. A consumer mediator will be named once appointed.

Last updated: 21 August 2026.